Terms and Conditions
1. Cancellation Policy
Payment for the first session will need to be made PRIOR to the session.
If you give more than 24 hours notice that you are unable to attend your session, then you can either reschedule to a more suitable time or ask for a full refund.
If you give less than 24 hours notice, you will be able to reschedule to a more suitable time however a refund will not be offered.
If you are a no-show to your appointment, then full payment will be taken in lieu of the time that you have booked.
Payment for second sessions onward can be made either prior to the session or at the end of the session via direct debit or credit card.
If you give less than 24 hours notice or are a no-show to your appointment, you will be invoiced for the session.
2. Therapy sessions
The session(s) lasts approximately one hour to one and a half hours depending on the type of session. Please allow one and a half hour’s so you won’t feel rushed.
Any information collected from you as a client or potential client, including your contact details, will be held in the strictest confidence except in circumstances detailed below. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. Your confidentiality and privacy will be respected at all times and your contact details will never be shared with or sold to a third party. Everything you say will be treated in the strictest confidence with the following exceptions:
i. Duty of Care: I may need to contact your GP or law enforcement agency if it appears that you are suicidal or intend to carry out serious self-harm or harm to others.
ii. Abuse or Injury to a Minor: I am legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information to me.
iii. Legal Obligations: I am legally required to provide my notes if provided with a subpoena by a court of law. This also includes having to pass on your details to contract tracers in the event of a COVID positive case.
4. Standards of behaviour Policy
During the course of any therapy sessions, I will treat you with respect and not abuse the trust that you put in me. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, I reserve the right to cancel the session and refuse any further therapy sessions.
This website is provided for information only and is not intended to replace a consultation with your GP or other healthcare professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor. Please note, as with all therapies, results for therapies delivered by Release Hypnosis may vary from person to person.
Protecting the security of all personally-identifiable information associated with our guests is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
The content of the pages of this website is for your general use and information only. The content, design or availability is subject to change without notice. Release Hypnosis will endeavour to ensure accuracy, timeliness, performance, and completeness of this website but neither we nor any third parties provide any guarantee or warranty. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. We do not guarantee or give warranty to the suitability of the information and materials found or offered on this website for any particular purpose. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, logo, branding, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Victoria, Australia.
8. Payment Policy
For the first session, payment must be made at the time of booking. For any session after your first session, payment can be made by the end of each session or in advance of your session via direct deposit. You may pay in advance if you wish, should there be a fixed number of therapy sessions. Please ask about our discounted rate for long-term clients. For Direct Deposit details, please call in advance and they will be provided. Credit Card facilities are also available, and cash will only be accepted if it is the correct amount as no cash is kept on the premises. All outstanding invoices must be paid prior to booking further sessions to avoid the accumulation of multiple session costs.
9. Package / Program bonus session guarantee disclaimer:
For any of our packages and programs that offer additional sessions, the guarantee is valid for up to two additional sessions which can be used anytime during your lifetime. The guarantee is subject to homework being completed in full and presented in the initial session. Failure to complete homework may void the Guarantee.
10. Release Hypnosis Recording Service:
The Release Hypnosis Recording Service is provided with a two hour base (at $250) with each subsequent hour provided at $75 per hour. During the course of this time, you will be given opportunities to listen to the recordings to ensure that you’re happy with the direction the recordings are going in. The price includes the two-hour time allocation, access to the equipment, editing, effects processing, and adding background music (note that the fee does NOT include the background music itself; just adding the background music which you provide). You will be provided at the end of the session with either a USB key (at cost) or a Dropbox download link containing both MP3 and WAV file recordings of the raw vocal take and the completed vocal take. You will be entitled to make one change post the session regarding the mixing so it is important that you listen to and provide detailed notes around your requirements otherwise an additional charge of $75 per hour will be applied. In line with other recording services and given that you will be involved in the recording process from start through to finish, payment is due at the end of the two-hour session regardless of your subsequent level of satisfaction with the recording afterward. All other terms and conditions apply.
11. Positive Change Campaign
The standard session cost is $160.00. A minimum charge of $100.00 per session. Payment can be made prior to the session via Direct Deposit or by Cash / Credit Card at the conclusion of the session. Additional sessions can be purchased during this campaign at a discounted price and can be used up to 12 months after the date of purchase and each session will be provided with a receipt and the remaining number of sessions. Business running costs (rent, utilities) will be removed from the charge and the remainder provided to the Victorian AIDS Council. All other terms and conditions apply.
12. Anniversary Offer
The promotion will run from March 1st until April 30th of each year. The standard session cost is $160.00. The offer is three standard sessions for the price of two. Additional sessions will cost $160 per session. The full fee must be paid at the conclusion of the first session which is non-refundable. The second session must be utilised within a space of three months from the date of the first session. The second session will not be honoured if the payment from the first session has not been received. The third session must be used within a space of three months from the date of the second session. These sessions are not transferable and a credit will not be offered. All other terms and conditions apply.
13. COVID Safe Policy
The health and safety of both the Release Hypnosis team and our clients are absolutely paramount.
To help maintain this, we will be following government requirements.
If you are booking an in person session, you are required to provide proof of vaccination PRIOR to your session. This will only need to be provided once however failure to provide proof of vaccination up to 24 hours prior to your session will result in the session being moved to an online session.
Upon arrival at Suite 101, 370 St Kilda Rd, Melbourne, you will be required to check in and to use hand sanitizer and have a temperature check. Please ensure that you arrive at your session time as we wish to avoid people waiting for extended periods of time.
Masks may be required to be worn during your session, and this will be confirmed in your session confirmation.
We are required by law to hold a record of all people who visit the office for contract tracing purposes. By booking your session, you agree to all of the above requests.
14. Online Teletherapy Sessions
Teletherapy services include therapy sessions provided by video or phone call, with preference for video call as this is closest to in-person therapy sessions. Once a Teletherapy session is scheduled your therapist will email you a link to be able to connect to your Teletherapy session with Release Hypnosis via the Teletherapy platform used.
Teletherapy services require clients to have a secure and reliable internet connection and a device (i.e., smartphone, iPad, laptop, desktop) with a camera, microphone, and speakers.
It is advisable for clients to choose an environment for each session where they are not likely to be distracted, interrupted or overheard, and one that has minimal noise disturbance. Clients are encouraged to also choose an environment with good lighting and consideration of the background.
Because clients may be in varied locations for their Teletherapy sessions, Release Hypnosis will require clients to provide their location at the commencement of each session. Please be aware that clients are responsible for any costs associated with setting up the technology needed so they can access Teletherapy services and their data or call usage. Release Hypnosis will be responsible for the cost associated with the platform used to conduct Teletherapy services.
Clients should be aware that problems may occur due to connection issues causing image delays or less than optimal image quality. Video calls generally limit the amount of nonverbal information exchanged between therapists and clients and as a result, there is greater potential for misinterpretation. Clients are asked to please have patience with the process and clarify information if they think YOUR NAME has not understood them well and to also be patient if she asks for periodic clarification. Please note that your therapist will be taking notes and at times will need to look down during Teletherapy sessions to record these. In accordance with legislative requirements, electronic records and paper records are kept in secure storage.
Release Hypnosis will not make video or audio recordings of Teletherapy sessions without your expressed permission first and clients are asked to respect the therapist’s privacy by agreeing not to make such recordings of Teletherapy sessions and not to use materials from the sessions for purposes other than therapy (e.g., posting any portion of said sessions on internet websites such as Facebook or YouTube is not permitted).
PROCEDURES IN CASE OF TECHNICAL DIFFICULTIES OR DISRUPTIONS IN SERVICE:
If there is ever a disruption of services on the internet or technical difficulties, your therapist will message or call the client to discuss how to proceed with the session. If reconnection is not possible within 10 minutes your therapist will send an email to schedule a new session time.